When Javier Garrido first came on board to manage a handful of vacation rentals for a local Key West developer in 2016, his noise-mitigation needs were minimal, and local: Appease one concerned neighbor, and comply with city requirements for beachfront homes. But as Key West Vacation Homes grew, so did Garrido’s need for a way to keep operations centralized, while tapping into lucrative new markets far, far away from the south Florida archipelago.
Key West Vacation Homes started with NoiseAware for those early, simple needs. And the company has stayed with NoiseAware for the long haul. Here’s why.
As a property manager in Key West’s burgeoning luxury vacation-home market, Garrido saw abundant opportunity—with the right strategy in place. As he explains, “In Key West, you have to have a transient license to rent by the night, otherwise the minimum is 28 days.” The property developer he’d connected with had a couple of transient licenses, along with “some homes that were just sitting there,” not maximizing their revenue potential, whether they were vacant, or long-term rentals. The developer also had a commercial property on the water. Garrido recounts that they started, slowly, to acquire more transient licenses, and to convert the commercial property into 10 condos with dockage.
But, soon, Garrido ran headlong into several roadblocks. As Key West Vacation Homes expanded its portfolio, “We had a situation, where, in one of the developments, we did not own all the units. There was one single unit that was owner-occupied for half the year, and the owner would tend to complain,” and that complaining became an increasingly problematic situation for short-term guests and Garrido, alike.
On top of that, “When we were going to acquire and transfer licenses to another development, Key Cove Landings, the city required us to have noise sensors in those units,” Garrido says.
Also, Key West Vacation Homes had plans to expand beyond Key West—way beyond Key West. Into markets as far away as Georgia and Southern California. But to do so, it needed a way to maintain peace, quiet and property protection across its luxury property portfolio, from one centralized hub.
Then there were the occasions where guests, in Key West to have a good time in a gorgeous seaside setting, were actually making too much noise.
“But it really isn’t the noise that’s the issue. The bigger issue is that they’re up to no good. If noise is going on, what else is going on?”
–Javier Garrido, Key West Vacation Homes
Garrido first encountered NoiseAware at an industry conference. And while he was intrigued by the idea of noise monitoring technology, he wasn’t totally convinced that he needed it for his high-end Key West properties. Until that aforementioned complaining neighbor became a significant obstacle in his management operations.
First and foremost, “We want to be good stewards and good neighbors,” Garrido says. “Vacation rentals get a stigma.” And with post-pandemic demand and a pent up desire to relax and revel on vacation, that stigma has only increased, he adds. With NoiseAware, “We can be proactive, at the very least, and show, ‘We’re circumventing these issues.’”