With its beautiful listings featuring sparkling blue pools, fabulous outdoor lounges, and tastefully decorated interiors, Fernway Vacation Rentals doesn’t have too much trouble attracting vacationers seeking great getaways. But reassuring neighbors in the upscale communities where it operates that vacation rentals don’t pose a threat to their comfort, or to neighborhood security and serenity? That takes some ingenuity. Which is where NoiseAware comes in.
In April 2021, Charles Lei saw opportunity in a vacation-rental market that wasn’t slowing, but growing, despite restrictions bearing down on traditional travel and accommodations.
With a foundation of property-management experience under his belt, Lei launched Fernway Vacation Rentals with 22 properties, and an aggressive acquisition strategy.
That approach paid off: Over the course of the year, Fernway Vacation Rentals went from 20 to 60 properties. Right in the middle of an evolving viral pandemic.
In his words, “Covid has been very interesting, in that it weeded out people who weren’t that serious.” And Lei was nothing if not serious about drawing fine properties into the Fernway fold. The problem: “A lot of my homes are in upscale, quiet areas. The neighbors don’t want parties,” Lei says. And they definitely don’t want late-night noise and nuisances destroying the peace and quiet of the neighborhood, not to mention threatening their property values.
fernway properties grew
in just 8 months
Lei credits the return of properties to the vacation-rental market, and the pandemic’s weeding out of “not serious” VR operators, to helping fuel his company’s growth.
Lei first discovered NoiseAware while attending the 2018 Vacation Rental Management Association international conference in Las Vegas.
Lei was impressed with the company’s dedication to solving a growing problem for vacation-rental owners and VR property neighbors: guest noise and nuisances.
Having NoiseAware installed at Fernway Vacation Rental properties has helped ensure that “neighbors don’t complain to the city”—an action that could have catastrophic consequences on Lei’s rental permits and profits.