The Importance of Guest Vetting – Best Practices to Keep Bad Guests Away
Why Guest Vetting is Essential For Your Vacation Rental Business
Ever thought about vetting your guests before their stay at your property?
If you haven’t, we highly recommend you do! In one of our recent blog posts, we’ve already talked about “Troublesome Travelers” (different types of risky travelers) and how you can deal with each of these potentially harmful travelers. Today we’re going a step further by trying to spot bad guests before they get a chance to book and stay at your property.
Over the last few years, the number of short-term rentals and the number of guests staying in them has skyrocketed. Never before have there been some many different accommodation options for travelers around the world. The more vacation rentals available, the more competitive the market gets. Hosts are trying to secure as many bookings to keep their business running. While an increased booking rate drives in more income, it can also raise the risk of bad guests staying at your property, throwing a party, destroying your property, and leaving you with thousands of dollars in damage.
To avoid this from happening to you, it’s essential to be prepared. First, you need to be aware of the possible risk and the different types of guests that could be staying at your vacation rental. Second, you need to come up with a specific plan and have security checkpoints in place to act quickly.
Here are some tips on how to limit the risk of bad guests, even before they get a chance to stay at your property. Let’s get started!
Define Your Ideal Guests To Help Identify Potentially Risky Guests
Even before you put your listing online, you should know what image your vacation rental is presenting online. It is critical that your listing is defining the exact type of guest you want to attract. Do you want families to stay at your property, couples, groups of young people? Every traveler type will be looking for specific features when deciding to book a property. When you create your property listing, you want to make sure to highlight the amenities that will attract the people that you want to welcome as your guests.
Do you want your vacation rental turning into a party property? Our guess is no. Imagine if you were booking your property to throw a party: What key factors would deter you from booking it? Those are the things that you want to include in your listing! It might seem a little stereotypical at first, but trust us, it can help you avoid bad guests squeezing through the cracks.
When you get a booking request, ask yourself some questions. Are the guests’ locals? How long are they staying? How many guests can you except? You want to be clear about the house rules, so your future guests know what to anticipate. A good tip is mentioning quiet hours or even the usage of Noise Monitoring devices to ensure risky guests pass over your property.
It Is Essential To Have A Security Deposit And Rental Agreement To Protect Your Business
We highly recommend that you always include both a security deposit and a rental agreement on your property listing. The trick for the security deposit: make the amount large enough to incentivize guests to want it back at the end of their stay.
Generally speaking, there are two ways you can go about setting the amount of your security deposit. Many property owners use a set amount (such as $250) for the security deposit. This figure always remains the same, regardless of the length of the guest’s stay. It’s often fixed per the value and quality of the amenities that your vacation rental offers. Another idea property owners/managers might choose is the percentage method, which calculates the amount from a percentage of the overall cost of the stay (i.e., 10% of the total amount).
The next step is just as crucial, your Rental Agreement. What is a rental agreement? It is a legally binding contract between the homeowner and guests that clarify, in writing, any arrangements that have been made between the two parties. It is the perfect place to reiterate house rules and state all repercussions if the house rules are too broken. Having a rental agreement in place will help you and your guests agree on what is and isn’t acceptable at your property. Want more information on what to include in your Rental Agreement?
Use a Guest Vetting Service And Let Their Algorithms Do The Work
In order to make your life easier, there are different companies out there that can do the guest vetting for you. They’ve developed specific algorithms that look at your potential guests and send their profiles through the screening process to eliminate any risky guests. Guest vetting allows you to feel confident that the lovely guests booking your property are the same guests that actually show up! Need a guest vetting service? Here are our favorites:
They monitor every reservation, from start to finish, and give you insights on how to reduce risk. “Autohost scans inspects and ranks every reservation to flag risks. From inquiry to check-in, we continually analyze reservation changes and notify the manager or operations team with actions to take to reduce your risk and avoid parties, fraud, chargebacks, crime, and potential damage to your business.” You can learn more about Autohost here: https://www.autohost.ai/
SUPERHOG is the digital trust platform that enables hosts, operators and guests to confidently transact in the short-term rentals space. Drawing on information from across the short-term rentals ecosystem, this platform identifies key events, and assess the full story behind every guest, allowing property owners and managers to to make better decisions. SUPERHOG’s intelligence grid is updated in real time, giving you access to fresh, actionable insights for each and every booking. Bookings between members are protected by the company’s £1m ($1.4m) guarantee and a digital security deposit provided by SUPERHOG. Get more information on de-risking your guest interactions and transactions here.
Safely uses a score to determine whether you’re looking at a lousy guest or not. “We’ve created a robust algorithm that accurately predicts the level of risk for every reservation. Based on the characteristics of the guest, the property, and reservation, every vacation rental reservation has a different level of risk for negligent or malicious damage. When you know the reservation risk score, you identify which reservation you need to keep an eye on.” You can learn more about Safely here: https://safely.ai/guest-screening
The Last Solution If Risky Guest Are At Your Vacation Rental
Sometimes you’ve done everything in your control to avoid bad guests from booking a stay, but it’s inevitable to have some slip through even the algorithms. Don’t worry! If you have NoiseAware installed at your property, you can easily take action when you get notified that your noise level at the property goes over your set threshold. All you have to do is send your guests a quick text, kindly reminding them of the quiet hours at your property. Bam! The problem gets solved pretty quickly after that. Out of experience, 80% of noise disturbances are resolved within 15 minutes after a simple, friendly text message.
Did you know? The average noise disturbance lasts 57 minutes!? NoiseAware users, on average, can solve noise alerts in under 13.7 minutes!
No one wants thousands of dollars in damage after a party was thrown at your rental property because you didn’t vet for bad guests; that’s why guest vetting processes are so important. Depending on your type of STR business, your guest vetting process might differ a little bit from our suggestions. Still, nevertheless, it’s essential to be prepared to keep Troublesome Travelers away from your listing by knowing how to spot them.
Do you have any other guest vetting suggestions or want to learn more about NoiseAware?
Feel free to reach out to us at email@example.com.